Brewine Customer Policy

Effective Date: 11 September 2026

At Brewine, we are committed to providing our customers with a reliable and transparent shopping experience. This Customer Policy explains the terms applicable to orders placed through the official Brewine website, including order processing, delivery, cancellation, returns, refunds, warranty and customer information.

By placing an order through the Brewine website, the customer acknowledges and agrees to the terms set out in this Customer Policy.

1. Orders, Payment & Customer Information

Customers are required to provide complete, accurate and current information when placing an order through the Brewine website. This includes the customer's name, mobile number, email address, billing details, delivery address and any other information required to process and fulfil the order.

Customers are responsible for ensuring that the information provided is correct and remains up to date until the order has been successfully delivered. Brewine will use the information provided by the customer for purposes including order processing, payment confirmation, delivery, customer support, returns, refunds, warranty services and other communications relating to the customer's purchase.

An order will be processed only after successful payment confirmation and subject to product availability. Brewine reserves the right to verify an order or request additional information where reasonably necessary before processing it.

2. Delivery & Shipping

Brewine makes reasonable efforts to dispatch orders within the estimated processing time communicated at the time of purchase. Once the order has been dispatched, tracking details may be provided to the customer through the registered contact information.

Delivery timelines may vary depending on the delivery location, availability of the product, logistics partner, weather conditions, public holidays and other circumstances beyond Brewine's reasonable control. The estimated delivery period should therefore be considered an expected timeframe rather than an absolute delivery guarantee.

Customers are responsible for providing a complete and accurate delivery address and valid contact details. If delivery is delayed or unsuccessful due to incorrect or incomplete information provided by the customer, additional arrangements or charges may apply where legally permissible.

In the event that a package appears damaged at the time of delivery, the customer is advised to promptly contact Brewine Customer Support and provide appropriate photographs or video evidence when requested.

3. Cancellation Policy

A customer may request cancellation of an order only while the order is in a cancellable stage and before the order has been dispatched.

Once an order has been dispatched, the customer will not have the option to cancel the order through Brewine. In such circumstances, if the product is eligible for return, the customer may follow the applicable return procedure after delivery.

Brewine may also cancel an order where circumstances prevent the order from being fulfilled, including product unavailability, incorrect product or pricing information, payment or verification issues, suspected fraudulent activity, inaccurate customer information, technical errors or circumstances beyond Brewine's reasonable control.

If an order is cancelled by Brewine after payment has been successfully received, the eligible amount will be refunded through the applicable payment method, subject to the applicable refund process.

4. Return, Replacement & Refund Policy

Brewine accepts return or replacement requests only where the product and the reason for return meet the applicable return conditions.

Where a customer receives a product that is damaged, defective, incomplete or materially different from the product ordered, the customer should contact Brewine Customer Support within the applicable return period and provide the required order details along with clear photographs or video evidence of the product and, where relevant, the packaging.

Brewine may review the photographs or video provided by the customer before confirming whether the product is eligible for return or replacement. Confirmation of return eligibility will be communicated to the customer before the product is returned.

Once Brewine confirms that a return is approved, the customer must follow the return instructions provided by Brewine. The product should be returned in the condition specified by Brewine and, where applicable, with the original packaging, accessories, components, manuals and other items supplied with the product.

A return or replacement request must be initiated by the original purchaser or the account holder associated with the order. Brewine may request reasonable information to verify the purchase and prevent unauthorized or fraudulent claims.

Products that have been misused, intentionally or accidentally damaged after delivery, modified, repaired by an unauthorized person, improperly installed, or used contrary to the product instructions may not qualify for return or replacement, subject to applicable consumer rights and law.

Where a refund is approved, it will be processed through the applicable payment method after completion of the required return, verification and approval process. The time taken for the refunded amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

5. General Terms & Customer Support

Product images, colours, specifications, dimensions and other information displayed on the Brewine website are provided to help customers understand the product. Reasonable variations may occur due to product updates, manufacturing changes, photography or differences in display settings.

Brewine reserves the right to update product information, prices, offers and policies from time to time. Any changes will be applicable from the date they are published on the website, unless otherwise stated.

All content appearing on the Brewine website, including the Brewine name and logo, product images, photographs, graphics, descriptions, videos, designs and other materials, is owned by or used with the authorization of Brewine and may not be reproduced, modified or commercially used without appropriate permission.

Brewine will make reasonable efforts to maintain the accuracy and availability of its website. However, temporary interruptions, technical issues, maintenance, logistics disruptions or other circumstances beyond Brewine's reasonable control may affect website services or order processing.

Nothing in this Customer Policy is intended to exclude or restrict any rights or protections available to customers under applicable Indian laws.

For questions or assistance relating to an order, delivery, cancellation, return, refund or warranty, customers may contact Brewine through the official customer-support details provided below.