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Quality You Can Trust. Performance You Can Feel.

  • +91 7868 999 000
  • service@brewine.in
  • Frankson Appliances, 308/1A, Rajiv Gandhi Saalai, Ganapathy, Coimbatore, Tamil Nadu, India - 641006. GST 33ACDPF4340B1ZH
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  • Cancellation & Refund Policy

Cancellation & Refund Policy

At Brewine (a brand under Frankson Appliances), customer satisfaction is our top priority. We aim to ensure a transparent, fair, and smooth shopping experience. Below are the rules governing order cancellations, product returns, and refunds.

1. Order Cancellation

  • Before Dispatch: You can cancel your order at any time before the product is dispatched from our warehouse. Simply email us at service@brewine.in with your Order ID to initiate the cancellation. Once confirmed, your payment will be refunded directly.
  • After Dispatch: Orders that have already been shipped or dispatched cannot be cancelled directly. You may choose to refuse delivery or initiate a return after the parcel arrives as outlined in our return guidelines below.

2. 7-Day Return Policy

  • You may request a return within 7 days of delivery if the appliance is defective, damaged in transit, missing parts, or incorrect.
  • Condition for Returns: The product must be unused, in its original condition, and accompanied by all tags, user manuals, warranty cards, cables, accessories, and original packaging boxes.
  • Products showing signs of misuse, physical alterations, or missing original contents will not be eligible for returns.

3. Return Process

  • To start a return, send an email to service@brewine.in with your Order ID, invoice copy, and clear photographs/videos illustrating the issue.
  • Our team will inspect the request and arrange a courier pickup from your delivery address where reverse pickup is serviceable.

4. Refund Timeline & Processing

  • Inspection: Once the returned item is delivered back to our warehouse/facility, our technical team conducts a quality check to verify the returned product and accessories.
  • Within 24 Hours: Following successful physical verification at our warehouse, your refund is approved and initiated within 24 hours.
  • Payment Credit: The amount will be credited back to the original payment source (credit/debit card, net banking, or UPI). Depending on your issuing bank, it may take 3 to 7 business days to reflect in your statement.

5. Damaged or Defective Items

If you receive a damaged package or broken item, please notify us within 24–48 hours of delivery along with unboxing photos or videos to ensure swift resolution and replacement.

6. Contact Support

For any assistance regarding your cancellation, return, or refund status, please reach out to our customer care team: